FAQs

This section is intended to answer the general questions you may have regarding our service, If you require any further information please send email directly to hghkits@gmail.com 

1. How to place an order ?

2. Who we are & what we can offer you?

3. What are your shipping procedures?

4. Your price is very expensive,can you offer discount prices for wholesale?

5. How do I pay?

6. What countries you ship to?

7. Shipping cost?

8. Is it safe to purchase through the website? I am afraid someone could steal my personal data!

9. Do you have any reshipment policy?

10. Can I return my order?

11. Do you do drop-shipping orders?

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1. How to place an order ?
You can order with us by e-mailing to hghkits@gmail.com, or order directly online.

Order instruction for order online:
1). register on our site ( new customers ), if you are a returning customer, just log in.

2). add the products to the cart , then click "go to check out"

3). type the coupon code (if there is ), and select a payment method, then click " confirm the order "

4). after above done, an order confirmation e-mail will be sent to your registered e-mail address. The payment info is in this e-mail.If you can't find it in your inbox, please check your spam folder. 

5). after payment done, let's know and we will ship out the order.

2. Who we are & what we can offer you?
We are the most popular Steroid Powder vendor in the Industry and are the first Company to offer Pharmaceutical Grade Steroid powders to the general public. In addition to this we offer the highest standard of service, a wide range of useful resources and guides produced by our professional team. 

3. What are your shipping procedures?
Once payment is received the Order is requested of the Factory immediately; the entire process of packaging the Order and passing it to the relevant Courier takes roughly 48 hrs time in total. However, because of Time Zone differences you are instructed to wait 72 hrs before requesting Tracking Information. We are renowned for using very advanced packaging methods and so you may Order in total confidence.

4. Your price is very expensive,can you offer discount prices for wholesale?
Yes!But our price is not expensive at all. Unit Price Automatically Changes By Quantity.That is to say, when you buy different quantity,the unit price will change automatically. 

5. How do I pay?
Our Secure Payment System allows us to accept the most efficient form of payment to ensure you receive your Order in record time. We are able to accept Bank Transfer, Western Union, Money Gram,and bitcoin. We DON'T take PayPal,Credit card as payment methods for the moment.

6. What countries you ship to?
We ship to all Countries,no exceptions.

7. Shipping cost?
We use plat rate (  US$45 ) for all orders. 

8. Is it safe to purchase through the website? I am afraid someone could steal my personal data!
Yes, you don't have to worry about it. Card payments are not associated with this Website for security purposes, on your statement a normal Business name will show that is in no way connected to the products we offer. As such you are technically not purchasing from us when using this method and are 100% safe.
Besides,We have our own team of programmers and software security specialists that make sure our database is always protected.

9. Do you have any reshipment policy?
Yes. Orders to low Risk Countries are reshipped for free with the Customer only paying the Shipping Fee and for high risk Countries (Brazil/Canada/New Zealand/Australia/Germany/Italy/Argentina/India/Pakistan) we require 40% of the original Order cost and no additional Shipping Fee. 

We are the only Company that will reship and Order for 50% of the Cost if the Courier lose the package, which is very rare but good for peace of mind. 

For high risk countries,if you can contact us directly,we will offer you professional suggestions,if still failed, we will apply low risk reshipment countries policy to you.

10. Can I return my order?
No.For safety purpose, we don't accept any return orders, we can negotiate to set any problem.

11. Do you do drop-shipping orders?
Yes, drop-shipping is ok for us and we will not contact your customer definately.